Privacy policy

Privacy Policy

Last updated: April 15, 2026

This website is operated by LunaMed Supplies Ltd, a company registered in England and Wales (Company No. 16989253), whose registered office is at 124-128 City Road, London, United Kingdom, EC1V 2NX.

LunaMed operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LunaMed is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, and email address.
  • Financial information including payment card information, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, add to your cart, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when contacting our support team or sending us an enquiry.
  • Device information including information about your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, send notifications related to your account, process purchases and returns, create and manage your account, arrange shipping, and create a seamless ordering experience for your practice.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment experience, detect and investigate possible fraudulent or malicious activity, and secure our services. We recommend that you do not share your account credentials with anyone else.

Communicating with You. We use your personal information to provide customer support, respond to your enquiries, and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process including requests from law enforcement or government agencies, and enforce or investigate potential violations of our terms or policies.

Please note that LunaMed does not currently use your personal information for third-party advertising or retargeting purposes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and fulfilment and shipping.
  • When you direct or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
  • Within our corporate group or with affiliates where applicable.
  • In connection with a business transaction such as a merger, to comply with applicable legal obligations, to respond to subpoenas or search warrants, to enforce applicable terms of service or policies, and to protect or defend the Services and our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know. You may request access to personal information that we hold about you.
  • Right to Delete. You may request that we delete personal information we maintain about you.
  • Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may request a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances.
  • Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. We may still send you non-promotional emails such as those about your account or orders.

If you reside in the United Kingdom or European Economic Area, you may also have the following rights, subject to exceptions and limitations provided by local law:

  • Objection to Processing and Restriction of Processing. You may ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights please contact us using the details provided below. We may need to verify your identity before processing your request. We will respond in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you reside in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

International Transfers

We may transfer, store, and process your personal information outside the United Kingdom. Where we transfer your personal information internationally, we will ensure appropriate safeguards are in place in accordance with applicable data protection law, including the use of standard contractual clauses or equivalent mechanisms where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

LunaMed Supplies Ltd 124-128 City Road London United Kingdom EC1V 2NX

Email: sales@lunamed.co.uk