Terms of service
Terms of Service
Last updated: April 15, 2026
This website is operated by LunaMed Supplies Ltd, a company registered in England and Wales (Company No. 16989253), whose registered office is at 124-128 City Road, London, United Kingdom, EC1V 2NX.
OVERVIEW
Welcome to LunaMed. The terms "we", "us" and "our" refer to LunaMed Supplies Ltd. LunaMed operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). LunaMed is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
LunaMed operates as a B2B trade supplier serving dental practices and dental organisations in the United Kingdom. By registering for an account, you confirm that you are acting in a professional or business capacity and not as a consumer.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or share your account with any other person or organisation.
SECTION 2 — OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services. However, colours or product appearance may differ from how they appear on your screen due to your device settings and configuration.
We do not warrant that the appearance or quality of any products purchased will meet your expectations or be identical to how they are depicted in our online store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person or organisation.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. LunaMed reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until LunaMed confirms acceptance in writing. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as LunaMed may be unable to accommodate cancellation requests once an order has been accepted and dispatched. In the event that we do not accept, amend, or cancel an order, we will attempt to notify you by email at the address provided at the time the order was placed.
Your purchases are subject to return or exchange solely in accordance with our Returns Policy.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email. Unless otherwise stated, posted prices are exclusive of VAT and do not include shipping or handling charges.
You agree to provide current, complete, and accurate payment and account information for all purchases. You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
SECTION 5 — SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our reasonable control. Once products have been transferred to the carrier, risk of loss passes to you.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, images, graphics, product descriptions, and design, are owned by LunaMed Supplies Ltd or its licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for the purpose of purchasing dental supplies for your practice. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.
LunaMed's name, logo, product and service names, designs, and slogans are trademarks of LunaMed Supplies Ltd. You must not use such trademarks without our prior written permission.
SECTION 7 — OPTIONAL TOOLS
You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over. We provide access to such tools on an "as is" and "as available" basis without any warranties or representations of any kind. We shall have no liability arising from your use of optional third-party tools.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites operated by third parties. We are not responsible for the content, accuracy, or practices of any third-party websites. If you choose to access third-party sites, you do so at your own risk. Complaints or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
LunaMed is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with LunaMed Supplies Ltd. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and LunaMed, including any injury, damage, or loss resulting from purchased products and services.
SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which is available on our website. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
SECTION 11 — FEEDBACK
If you submit any feedback, reviews, suggestions, or other content to us, you grant LunaMed a perpetual, royalty-free licence to use, reproduce, modify, publish, and distribute such content for any purpose related to operating and improving the Services. You represent and warrant that you own or have all necessary rights to any feedback you submit and that it complies with these Terms.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
SECTION 13 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful or malicious purpose, to infringe upon the intellectual property rights of others, to transmit false or misleading information, to send unsolicited communications, to impersonate any person or entity, or to engage in any conduct that may harm LunaMed or other users of the Services.
You also agree not to upload or transmit viruses or malicious code, reproduce or exploit any portion of the Services, collect the personal information of others, or interfere with or circumvent the security features of the Services. We reserve the right to suspend or terminate your account at any time if we determine that you have violated any part of these Terms.
SECTION 14 — TERMINATION
We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Sections covering Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive any termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
The Services and all products offered through the Services are provided on an "as is" and "as available" basis without any warranties or conditions of any kind, either express or implied, to the fullest extent permitted by applicable law. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, LunaMed Supplies Ltd, its directors, employees, affiliates, agents, contractors, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, loss of data, or replacement costs, arising from your use of the Services or any products purchased through the Services.
SECTION 17 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless LunaMed Supplies Ltd and its affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of your breach of these Terms, your violation of any law, or your access to and use of the Services.
SECTION 18 — SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms without affecting the validity or enforceability of any remaining provisions.
SECTION 19 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms of Service, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and LunaMed Supplies Ltd and govern your use of the Services.
SECTION 20 — ASSIGNMENT
You may not transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer or assign these Terms and our rights and obligations without notice to you.
SECTION 21 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 22 — CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.
SECTION 23 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
LunaMed Supplies Ltd Registered in England and Wales — Company No. 16989253 Registered Office: 124-128 City Road, London, United Kingdom, EC1V 2NX Email: sales@lunamed.co.uk
Please note: LunaMed is not currently VAT registered. This notice will be updated when applicable.